Water Treatment Partnerships Built on Trust and Peace Of Mind
At Tandex, we understand that effective water treatment goes beyond products. It is built on strong partnerships grounded in trust and peace of mind. Too often, customers tell us they feel they have to chase other providers just to ensure the promised work is done properly. We believe you deserve better. That is why we prioritise long-standing water treatment partnerships that give you confidence that your systems are professionally managed, so you do not need to oversee every detail. From day one, our team works to understand your site conditions, operational goals, and compliance needs, so we can deliver reliable solutions that truly fit.
We’re not just here to sell chemicals. Our focus is on consistent service, transparent communication and real results, giving you confidence that every job is completed to the required standard. Our water treatment partnerships mean you can run cleaner, more efficient systems, backed by people who stay involved and genuinely care about your success.
When you choose a provider that values true water treatment partnerships, the benefits go far beyond day-to-day servicing. With Tandex, you benefit from proactive support, clear reporting and complete confidence that every commitment made is consistently delivered. Here’s how our partnerships make that difference:
Deeper understanding of your systems
As our partnership develops, we gain deep insight into your plant’s operating patterns and equipment history, enabling us to optimise treatment and prevent issues before they occur, so you are not left chasing answers.
Better decision-making
Faster response times
True peace of mind
Deeper understanding of your systems
As our partnership develops, we gain deep insight into your plant’s operating patterns and equipment history, enabling us to optimise treatment and prevent issues before they occur, so you are not left chasing answers.
Better decision-making
Faster response times
True peace of mind
Relationships that deliver results
Our water treatment partnerships span decades and include facilities managers, mechanical contractors, engineers, and plant operators across Australia. Whether you manage a boiler plant, cooling tower network, or complex closed-loop system, we tailor our approach to your team’s needs and your site’s demands. And the benefits don’t stop at technical performance. Partnering with us helps reduce chemical use, prevent costly downtime and strengthen compliance outcomes, while giving you confidence that a trusted partner is consistently acting in your best interest.
Tandex first introduced their chemicals into the feed water of our two Steam Generators in 1983 . Since the introduction of these chemicals, a marked improvement has been noticed in their efficiency, and a definite reduction has occurred in the amount of maintenance required. The condition of the steam generators has been noticeably improved, and all treatments undertaken have produced excellent results.We have found Tandex to be extremely competitive in price, and the after-sales and delivery services have been faultless.
Some 27 to 28 years ago, we were experiencing enormous production and maintenance problems with corrosion and scaling in our Injection Moulding Machines and Dies caused by poor water quality and lack of a water treatment program.We were recommended Tandex as a solution to our water quality problems. Since Tandex has been handling our water treatment, we have had minimal production and maintenance problems associated with corrosion and have also, in some cases, been able to increase our production cycle times. Not only has this been a huge cost saving to our company, but it also helps us to comply with the Government Health Regulations.
We have been using Tandex chemicals to treat our locomotives since 1986.The change to Tandex chemicals was caused by the failure of an alternative boiler treatment company to supply and monitor an effective treatment system. The result was reduced tube life and excessive corrosion pitting of the interior of the boiler drums.
Since changing to Tandex, it has been our experience that they are prepared to work closely with their customers and provide a follow-up service of the highest standard. We have seen an extension to the fire tube life, and the boiler drum corrosion pitting has been arrested. The internal condition of our boilers is excellent and has drawn favourable comments from Boiler Inspectors during boiler examinations regarding the effectiveness of the treatment being used.
